Ficokart Mobile App Privacy Policy

Effective Date: October 25, 2025

This Privacy Policy describes how Ficokart Mobile Application ("App") collects, uses, and discloses information from its users ("User", "you"). Ficokart has been developed using the Kodular platform with Firebase and Razorpay services.

1. Data We Collect

When you use the app, especially when you **log in** to use the order or profile section, we collect the following types of information:

**Personal Identifiable Information:** Name, email address (when you create an account using Google Sign-in or Email/Password).
**Delivery Information:** Shipping address, PIN code, and phone number.
**Transactional Data:** Order history, purchased products, and transaction amount.
**Device and Usage Data:** We use Google Firebase Analytics to understand app performance, errors, and usage patterns.

2. Data Usage

We use your data mainly for the following purposes:

To process orders and deliver products to you.
To manage your Ficokart account and profile.
To confirm payments and ensure secure transactions through Razorpay.
To provide customer support and respond to your queries.
To notify you about order status and new deals.

3. Third-Party Services

We use the following third-party services to provide our features, which may handle your data:

**Google Firebase:** Used for Authentication, Database (Firestore), and App Hosting/Analytics. Firebase securely stores your personal and usage data.
**Razorpay:** All online payments are processed through Razorpay Payment Gateway. We do not store your credit card or bank details directly; this information is securely handled by Razorpay.

4. Data Security

We take appropriate security measures (such as encryption) to protect your data against unauthorized access, disclosure, alteration, or destruction, especially when data is transmitted between Firebase and Razorpay.

5. User Rights

You have the right to access, update, or request deletion of your personal data. You can update your information in the profile section. For data deletion requests, please use the contact details below.

6. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

**Ficokart App Support Team**
Email: [ zupisupi2@gmail.com ]

7. Account Deletion Policy

Users can request to delete their Ficokart account at any time. We provide an easy and accessible process for data deletion.

How to Request Data Deletion:

If you wish to delete your account and all associated personal data, please send us a request at the email address below:

Email Subject: Account Deletion Request - [Your Name]

After receiving your request, we will verify your identity for security purposes and permanently delete your account and all associated personal data within 30 days.